This Privacy Policy explains how BRINIV LLC (BRINIV CARE, we, us, or our) collects, uses, discloses, and protects information when you visit www.brinivcare.com or use any online services, tools, forms, or communications made available by or through our website (collectively, the Website and Services).
This Privacy Policy also explains how we coordinate with independent licensed clinicians and a clinical support organization that helps facilitate access to clinicians and supports prescription routing and care operations.
By using the Website or Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Website or Services.
Some information you provide through the Services may relate to your health. Depending on the circumstances, certain health information may qualify as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) or similar state health privacy laws.
Healthcare services are provided by independent licensed clinicians and or clinician groups (Clinicians). Clinicians may be subject to HIPAA and may provide a separate Notice of Privacy Practices that describes how they use and disclose PHI for treatment, payment, and healthcare operations.
BRINIV CARE provides general and non-clinical support, such as account support, intake collection, scheduling support, and administrative communications. We may also work with a clinical support organization that supports care operations and prescription routing (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
Not all information collected through the Website is PHI. For example, information collected for general website analytics, marketing, or business communications may be governed by consumer privacy laws rather than HIPAA. In addition, some information may be outside HIPAA depending on how services are structured and which entity holds the information.
If there is a conflict between this Privacy Policy and a Clinician’s Notice of Privacy Practices for PHI handled under HIPAA, the Clinician’s Notice of Privacy Practices controls for that PHI.
We collect information in several ways.
You may provide information when you create an account, complete forms, use messaging features, schedule services, upload content, request information, or contact support. This may include your name, contact details, date of birth, account credentials, intake responses, health history, symptoms, medications, allergies, photos, documents, identity verification information where needed, and communications you send to us.
When you use the Website or Services, we and our service providers may collect information about your device and usage. This can include IP address, approximate location derived from IP address, device identifiers, browser type, pages viewed, clicks, referring pages, time spent, log files, and error reports.
We may receive information from third parties in connection with providing the Services. For example, we may receive information from:
We use information to operate the Website and Services, respond to requests, and support care-related workflows. Uses may include account creation and management, intake collection and review, scheduling support, secure messaging support, administrative communications, care coordination and clinical routing, payment processing, fraud prevention, customer support, system monitoring, security, troubleshooting, quality improvement, legal compliance, and enforcement of our terms and policies.
We may also use information to understand how the Website is used and to improve content, performance, and user experience.
Where permitted by law, we may use information for marketing and advertising, including measuring the effectiveness of campaigns.
We disclose information as needed to provide the Services and to operate our business.
We may share information with Clinicians and clinical groups as needed for evaluation, care coordination, prescribing decisions, follow-up, and related clinical operations. We may share information with the Clinical Support Organization to support clinical routing, prescription workflows, and care operations. Healthaide LLC performs this Clinical Support Organization role. If your care involves prescriptions, laboratory testing, or shipping, we may share information with pharmacies, laboratories, and shipping carriers to support fulfillment and related operations.
We may share information with vendors that help us operate the Website and Services, such as hosting, cloud storage, analytics, communications tools, customer support platforms, identity verification, security services, and payment processing. These vendors are authorized to use information only as needed to provide services to us.
We may disclose information to comply with law, regulation, court order, subpoena, or lawful request. We may also disclose information when we believe disclosure is appropriate to protect the rights, property, safety, or security of users, Clinicians, BRINIV CARE, or others, or to investigate fraud, misuse, or security incidents.
If BRINIV LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction.
We may disclose information in other ways if you direct us to do so or provide consent.
The Website uses cookies and similar technologies such as pixels, local storage, and SDKs. These technologies help the Website function, remember preferences, understand usage, and measure performance. We may use cookies and similar technologies for:
Some analytics and advertising providers may set or read their own cookies or identifiers and may collect information about your device and your interactions with the Website over time.
You can control cookies through your browser settings and may be able to use device-level controls to limit tracking on mobile devices. If you disable cookies, parts of the Website may not function properly.
The Website does not respond to Do Not Track signals.
We may send administrative communications that relate to your account, your requests, or Services you use, such as confirmations, reminders, and security notices. Where permitted by law, we may also send marketing communications. You can opt out of marketing emails by using an unsubscribe link or by contacting us.
If you provide a phone number and we send text messages, message and data rates may apply and message frequency may vary. You can opt out by replying STOP where applicable.
Opting out of marketing communications does not affect administrative communications.
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is completely secure. You are responsible for protecting access to your devices, email accounts, and any credentials used to access the Services.
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect security. Retention periods vary depending on the type of information, the nature of services, and legal requirements.
Depending on your location and the nature of the information, you may have rights to request access, correction, or deletion of certain personal information, or to object to or restrict certain processing. Some requests may be limited by law, including requirements related to health records, safety obligations, fraud prevention, and compliance.
To submit a request, contact us using the Contact section below. We may require verification of your identity before responding.
Certain U.S. state privacy laws may provide additional rights and disclosures. These rights can vary by state and may depend on whether we are acting as a business, service provider, or in another role under the law. Where applicable, and after we verify your request, you may have rights such as:
We do not commit to offering a specific set of rights in all jurisdictions, and we will respond to verified requests as required by applicable law.
The Website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Website or Services, contact us.
The Website and Services are intended for users in the United States. If you access the Website from outside the United States, you understand that your information may be processed and stored in the United States and other jurisdictions where our service providers operate.
We may update this Privacy Policy from time to time. Changes are effective when posted on the Website.
Privacy and general support: info@brinivcare.com
Address: 4938 Zoya Court, Atlanta, Georgia, US 30331
Phone: +1 470-450-2517
Clinical routing support: support@healthaide.io
Briniv Care provides secure, telehealth-based medical care led by licensed providers, offering personalized treatment plans from the comfort of home.
Website Designed by IL Webdesign
